Privacy Policy
Last updated: October 2026
This policy applies to the VPNRT website, user panel, and subscription services. It explains what information is used for account management, billing, and troubleshooting, and how users can submit privacy requests. Website analytics and the content accessed through international routes are handled separately and are not combined into a browsing history.
Account Information and How It Is Used
VPNRT does not require an email address; an account can be created with a username and password. An email address is neither required for registration nor a condition for activating service. The account system processes usernames, password verification data, and login status for authentication, account management, and prevention of unauthorized actions. Do not include passwords in support tickets.
Order records include the selected plan, amount, payment status, transaction reference, and subscription status. They are used to confirm payment, deliver service, process refunds, and reconcile accounts. Traffic usage and reset status are used to calculate plan allowances, not to infer browsing activity. Details and attachments submitted in a support ticket are used only to handle the related request.
No-Logs Policy and Operational Records
VPNRT does not record which websites users visit, store visited URLs, browsing content, or DNS query history, or create a list of browsing destinations that can be searched by account. Plan traffic metering records usage only, not the webpages or content that generated it.
The route service does not continuously retain connection logs that could be used to reconstruct an individual's browsing history. Temporary state needed to maintain an active connection is released when the session ends and is not kept as a historical connection record. Troubleshooting uses necessary error types, route status, and aggregated metrics; collecting browsing destinations is not a prerequisite. Account logins and order activity are account security and transaction records, not route browsing logs.
Site Analytics and Browser Storage
Website analytics help assess page visits, navigation use, and entry-point clicks. They may involve the pages visited, referral sources, browser environment, and visit times. Analytics are limited to interactions with the VPNRT website and do not include content on other websites accessed through the subscription service. Analytics events should not contain passwords, authentication credentials, or subscription links.
Cookies and local storage are used to maintain essential sessions, save language preferences, and support page functionality. The user panel stores authentication credentials locally so signed-in users can access account data. Users can restrict cookies or clear site data in their browser settings, or sign out through the panel. After clearing data, users may need to sign in again and reselect their preferences.
Third-Party Payments and Information Sharing
VPNRT supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant payment provider or transaction network. VPNRT updates orders based on payment results and does not ask users to provide payment passwords or private keys in support tickets. Order references and transaction confirmation details may be processed to verify payments.
Payment providers' own policies govern their handling of their pages, accounts, and transaction information. When a public transaction network is used, transaction records may be stored publicly by that network. VPNRT does not sell account information and shares relevant information only as necessary to deliver the service, process transactions, or comply with applicable law.
Data Retention and Deletion Requests
Account information is retained for service needs while an account remains active. Order, refund, and dispute records are retained as needed for financial reconciliation, dispute handling, and compliance with applicable law. Support tickets and website analytics data are deleted or de-identified once their respective purposes have been fulfilled. This policy does not set a uniform retention period for data categories where no period has been verified.
Users can sign in to the panel and submit a request to access, correct, or delete account-related information through the support ticket portal. Account ownership must be verified before a request is handled. Information that must be retained by law or to resolve an open dispute cannot be removed along with the account; the response will explain what is retained and why. Deleting an account may affect subscription use and access to records.
Policy Updates and Request Handling
VPNRT publishes revised policies on this page and updates the date. Significant changes to data use, sharing, or user rights will be announced through the website or user panel. Any matter requiring separate consent will be explained before the relevant feature is used.
Privacy questions and data requests must be submitted through a support ticket in the user panel. Before submitting screenshots, redact authentication credentials, subscription links, and transaction information unrelated to the issue. See the Terms of Service for service use and refund rules; this policy explains how information is handled.